What are workflows? | FinView Help Center

In the world of debt collection and account receivables, an efficient and structured process is vital. FinView Workflows enable this structured approach by orchestrating your collection strategies through automated steps and actions.

Simply put, a workflow is a visual representation of your collection process, built with a series of nodes that represent different stages or actions in the process. These nodes can involve sending notifications, making call requests, determining the next steps based on payment status, and much more. Workflows automate routine tasks, ensure consistent follow-ups, and streamline the collection process, thereby increasing productivity and effectiveness.

Here are a few key points to remember about FinView Workflows:

Customizable: Workflows in FinView are highly customizable, which means you can build a process that aligns with your business's specific needs and strategies. You can modify the flow of operations, set conditions for transitions, and determine actions based on customer responses or payment status.
Automated Processes: One of the biggest advantages of FinView workflows is their ability to automate repetitive tasks. This not only saves time and effort but also reduces the risk of manual errors and ensures that every case is handled promptly and efficiently.
Multi-channel Communication: Workflows can accommodate different communication channels, including email, SMS, letters, and phone calls, ensuring a comprehensive outreach.
Compliance Management: Workflows help maintain regulatory compliance by ensuring that every step in the process adheres to the relevant laws and regulations, particularly important in the field of debt collection.
Consistent Customer Experience: By standardizing the process, workflows ensure every case owner receives a consistent experience, which can lead to improved customer satisfaction and more successful collections.

Understanding and utilizing FinView Workflows can be a game-changer for your collections process. Whether you're managing a large number of case owners or dealing with complex cases, workflows bring structure, efficiency, and consistency to your operations.