Help CenterThe FinView Customer Portfolio is a powerful tool that allows businesses to manage and monitor their unpaid cases with ease and efficiency. It forms an integral part of the FinView system, designed to streamline and enhance the process of debt recovery.
What is a Portfolio?
A Portfolio(s) is a collection of unpaid cases belonging to a specific customer in FinView. It allows businesses to categorise and manage their unpaid cases based on different parameters, such as products or services.
How is it used?
To use a Portfolio, businesses first create a portfolio under each customer account in FinView. Each portfolio can be further divided into more detailed categories called 'Buckets' based on various factors like the age of debt, value of debt, or region, offering an enhanced level of granularity in collections performance analysis.
Benefits of Using a Customer Portfolio
The use of a Portfolio offers several benefits:
- Improved Organization: By allowing businesses to categorise their unpaid cases under different portfolios, it brings structure and organisation to the process of debt recovery.
- Granular Analysis: With the help of buckets, businesses can perform a granular analysis of collections performance, enabling them to make informed decisions.
- Efficiency: By segregating the cases based on certain parameters, businesses can prioritise their collections efforts, leading to more efficient and effective debt recovery.
- Increased Transparency: Customer Portfolios provide clear visibility into the status of unpaid cases, enhancing transparency for both businesses and their customers.
In essence, a Customer Portfolio is a strategic tool that can significantly boost a business's collections performance and efficiency. By making the most of this feature, businesses can take their debt recovery process to the next level.