Help CenterIntroduction:
In the FinView platform, managing and validating contact information is a critical component of effective debt collection. Understanding the various validation statuses assigned to contact information helps users gauge the reliability of the communication channels. This article explains the different validation statuses in FinView and how they are determined.
Not Confirmed
- Definition: This is the default status assigned to all new contact information upon case upload.
- Meaning: At this stage, FinView does not have information confirming whether the contact details are valid. This status simply indicates that the contact information is yet to be verified.
Valid
- Definition: The status changes to 'Valid' after FinView successfully sends a communication without receiving any failure feedback.
- Meaning: This indicates that the communication channel is operational. For example, if an email is sent out and there is no delivery failure, the email address is marked as 'Valid'. This status implies that the contact detail is functional and can be used for further communications.
Invalid
- Definition: This status is assigned when there's a failed delivery of communication.
- Meaning: If an email bounces back or a phone call is consistently not connected, the status switches to 'Invalid'. This label suggests that the contact detail is incorrect or no longer in use. It may also indicate that the debtor (case owner) has deliberately blocked communication from the provided contact.
Confirmed
- Definition: This status is assigned when there's direct interaction or confirmation from the debtor.
- Meaning: If a debtor responds to an email, confirms receipt of a letter, or logs into myFinView using their mobile number, the status updates to 'Confirmed'. This indicates that the contact detail is not only valid but also actively used by the debtor.
Non-responsive
- Definition: Assigned when communications are successfully sent but not responded to.
- Meaning: The 'Non-responsive' status is used when the system sends out communication and does not receive any reply or acknowledgment from the debtor within a set period. The duration after which a contact is marked 'Non-responsive' can be adjusted in the global settings by an administrator.
Manual and Automatic Updating The system automatically updates these statuses based on the criteria mentioned above. However, specialists or managers have the discretion to manually adjust these statuses in the contact cards if they have additional information or reasons to change them.
Conclusion: Understanding these validation statuses in FinView is crucial for maintaining effective communication channels in debt collection cases. They provide valuable insights into the reliability of the contact information and help debt collection specialists tailor their outreach strategies accordingly. By effectively utilising these statuses, users can enhance their communication efficiency and improve overall case management.