Help CenterFinView's new vulnerability feature allows users to mark the vulnerability level of a debtor, enhancing the sensitivity and effectiveness of debt collection efforts.
How to Use the Vulnerability Indicator:
- Access Debtor's Case: Log into FinView and open the specific debtor's case file.
- Select the Debtor’s Avatar: Click on the avatar icon next to the debtor's name.
- Choose Vulnerability Level: Select the appropriate vulnerability level based on your assessment:
- Detected Vulnerability: Indicates frequent mentions of financial hardship or challenges in fulfilling debt obligations.
- High Vulnerability: Points to severe financial constraints, persistent personal, or mental health issues impacting debt repayment.
Visual Indicators:
Upon selection, the vulnerability level is recorded in the activities section.
The colour of the debtor’s avatar will change to correspond with the selected vulnerability level, providing a visual cue of the debtor’s status.
Conclusion:
This feature empowers FinView users to tailor their approach based on the circumstances of the debtor, ensuring a more humane and effective debt collection process.