How to remove debt collection costs from a case

You may at times need to remove the interest from a debt collections case. Follow our simple guide on how to do this.

1. Select the case you need

From the open cases, select the case you need.

Select the case you need

2. Click on the 3 dots

Directly under the Case status box you will find the financial insights panel. This panel explains the financial components on that specific case. The 3 dots, located above the amounts provide a few options that will help you to change the financial elements. Click on the 3 dots.

Click on the 3 dots

3. Click "Remove debt collection costs"

From the drop down list, select "Remove debt collection costs"

Click 'Remove debt collection costs'

4. Confirm by clicking 'Yes'

Click on the confirmation button labeled "Yes". FinView will now remove the debt collections costs which will be reflected in the financial components overview. A record of this activity is also added to the activities panel ensuring you have a record of this change for audit reasons.

Confirm by clicking 'Yes'

5. Check the financial elements to see if the costs have now been removed

In the below screenshot, you can now see that the interest has been removed, and the overall debt value has been recalculated.

Check the financial elements to see if the costs have now been removed

In this guide, you learned how to remove debt collection costs from a case in Finview. By following the step-by-step instructions, you can easily navigate the application and eliminate unnecessary expenses. Take control of your finances and improve your financial management with this straightforward process.